Where we stand on privacy
Suffolk Self Storage Ltd recognises that your personal information is sensitive and private and will therefore always treat it with respect and confidentiality.
Under data protection regulations, you have the right to have your personal information removed at any time from Suffolk Self Storage Ltd or indeed, any other company. We make this option clear and simple to achieve for all of our customers.
Who we are
Suffolk Self Storage Ltd is a local, family owned business operating with the trading names of Sizewell Self Storage and Pettistree Self Storage.
We collect information about you and your interaction with us to enable us to provide you with our services. How data we collect about you can be used is based on the consent and choices that you provide us with.
We always keep your personal information safe and secure and take a proactive approach to being compliant with government regulations about data protection.
What information do we collect about you?
Much of the information we collect is used to help us identify you. This is helpful for delivering products to you, keeping in contact with you about our products and for dealing with any enquiries you may have about our services.
Personal information we collect includes:
- Full name
- Postal address
- Email address
- Telephone number
We also collect data on your storage history which helps us understand your needs. This includes:
- Size of storage unit purchased.
- Date and duration of storage.
We may do a credit check on you:
- so that we can make credit decisions about you and people or businesses associated with you, and
- to prevent and detect fraud and money laundering
Our search will be recorded on the files of the credit reference agency.
When do we collection information about you?
Whenever we ask for personal information, whether online or instore, we provide all of the options available to you in a clear and comprehensive way.
We collect information about you at any of the following points:
- If you register for an online account
- If you place an order for products or storage services
- If you voluntarily complete a customer survey
- If you provide us with feedback
- If you use our website (via cookies)
What are cookies?
Cookies are text files placed on your computer when you interact with our online service, these files collect standard internet log information.
Cookies also log visitor behaviour information such as the particular pages you view, which website brought you to Suffolk Self Storage.co.uk and how long you spend on your visit.
Data gained from cookies is used to track how visitors interact with our website which enables us to identify any potential issues as well as make improvements to the online experience.
How to remove cookies
It is possible to block cookies from websites you visit by setting your internet browser to not accept them or to remove them entirely. The websites aboutcookies.org and allaboutcookies.org provide instructions on how to do this.
Please be advised that as a result of removing or not accepting cookies, some of our website features may not function such as automatic log in to your account which is enabled by cookies remembering your password and username.
How do we collect information about you?
Customers of Suffolk Self Storage fill in an application form when they book storage space, which can be done either online or on the form in person at one of our storage centres. Suffolk Self Storage Ltd only uses the personal information provided directly by you when you complete this information.
We also collect information if you make telephone calls to our Customer Care line or email Suffolk Self Storage Ltd directly to amend details you have given us.
How will we use the information about you?
The information we collect about you is used to enable Suffolk Self Storage to fulfil our services to you or to help us better understand the information you would like to receive from us.
Your personal information and past purchases can be used to identify products that might be relevant to you and help us to make improvements to our services and the range of products we offer.
Who we share your information with
There are occasions where we work with other companies who help us provide and manage some of our services to you. The providers we work with are contracted to only use your personal information for the purposes we stipulate and are strictly prohibited from using your data for any other reason. We never sell your information to any organisations.
We use third-party service WordPress.com to publish our website. We use a third-party service to help maintain the security and performance of the website. Data is backed up to a secure server and is automatically deleted by Infotex after 90 days.
Our communication with you
Whether you are new to Suffolk Self Storage or you have used us before, we would like to keep you updated about our great products, offers, events and services. We need your permission to be able to do this as well as your choices on how we can communicate with you, for example by email or post. You can change your mind on your preferences at any time and if you no longer wish to receive information can opt out of communications whenever you want to.
You have the right at any time to stop us from contacting you about products and services. If you no longer wish to be contacted for this reason, you can contact us at info@Suffolk Self Storage.co.uk.
Access to your information
You have the right to request a free copy of the information that we hold about you at any time.
If you would like a copy of some or all of your personal information, please email info@Suffolk Self Storage.co.uk or write to us at Suffolk Self Storage Ltd, Unit 1b, Sizewell Crossing Industrial Estate, King George’s Avenue, Leiston IP16 4LW
Before we process this request will we need proof of identification to ensure the data is matched correctly and is safe to be sent to you.
Removal of your information
You have the right to request that your personal information be removed from our systems. The only instance in which certain information is necessary for us to still have in this case is to complete a legal obligation, such as fulfilment of a storage order.
You can request for your details to be removed by contacting info@Suffolk Self Storage.co.uk.
We will need proof of identification before we process any requests to ensure the request is from the person who’s data we are removing.
How long do we keep your personal information?
Suffolk Self Storage Ltd keeps personal information for three years, or for the lifetime of a storage contract, whichever is the greater.
We endeavour to keep your information as accurate as possible and if you consent, we will periodically contact you to ensure information we hold is still accurate.
How to contact us
- By email – info@Suffolk Self Storage.co.uk
- Or write to : Suffolk Self Storage Unit 1b, Sizewell Crossing Industrial Estate, King George’s Avenue, Leiston IP16 4LW
In the unfortunate event that you feel Suffolk Self Storage Ltd has not complied to General Data Protection Regulations you have the right to lodge a complaint with the Information Commissioners Office which is the Supervisory Authority in the UK.
This authority upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
They can be contacted at https://ico.org.uk